www.mcdvoice.com: What is customer satisfaction survey? : Customer Satisfaction Survey is an online mode service through which the customers share their views directly with the company management. Actually, the survey is under the control of the company. the management of the company conducts the survey. This is because the customers may hesitate to share their opinions with the organizations directly. So, they can view their opinions by participating in the survey. The customer satisfaction survey will be helpful for the company as well as for customers. Through the survey, the customers can view their opinions. by conducting the survey the management of the companies can know how they are working and can know where they are lacking in order to full fill the customer’s needs.
McDonalds Customer Satisfaction Survey:
The Service Management of MC Donald is conducting the MC Donald’s Customer Satisfaction Survey. The purpose of conducting Customer satisfaction survey is to help MC Donald Canada to find potential advocates and identify unhappy customers. This is the platform where the customers can share their views. Either the review is positive or negative MC Donald’s accepts your review. They value your opinions and it means a lot to them. If the review is positive they take it as a Token of appreciation. If the feedback is negative, it will warn the company of potential issues that can affect future profits. According to the negative feedback, the company make changes in its service and tries to fulfill customers needs. The Ultimate goal of the MC Donald’s customer satisfaction survey is to collect customer feedback and then the company can use it to improve overall customer expectation.
Your participation in the survey takes only a few minutes. It consists of simple questions based on your experience.
MC Donald’s Restaurant:
McDonald’s is the world’s largest restaurant chain. The first restaurant was found in the year 1940 in San Bernardino, California. The founders of the restaurant are Richard and Maurice McDonald. The headquarters of the restaurant is in Oak Brook, Illinois, U.S. McDonald’s is known for its hamburgers, they also sell cheeseburgers, chicken products, french fries, breakfast items, soft drinks, milkshakes, wraps, and desserts. In response to changing consumer tastes and a negative backlash because of the unhealthiness of their food, the company has added to its menu salads, fish, smoothies, and fruit. McDonald’s has streamlined the menu which in the United States contained nearly 200 items.
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The company has also looked to introduce healthier options and removed high-fructose corn syrup from hamburger buns. The company has also removed artificial preservatives from Chicken McNuggets, replacing chicken skin, safflower oil and citric acid found in Chicken McNuggets with pea starch, rice starch, and powdered lemon juice.
McDonald’s restaurants are found in 120 countries and territories around the world and serve 68 million customers each day. McDonald’s operates 36,899 restaurants worldwide, employing more than 375,000 people as of the end of 2016. There are currently a total of 5,669 company-owned locations and 31,230 franchised locations, which includes 21,559 locations franchised to conventional franchisees, 6,300 locations licensed to developmental licensees, and 3,371 locations licensed to foreign affiliates. The McDonald’s Corporation revenues come from the rent, royalties, and fees paid by the franchisees, as well as sales in company-operated restaurants.
Importance of the survey:
If you think that filling the McD customer satisfaction survey is waste of time, absolutely it is wrong. Your feedback would help the organization a lot. McDonald’s is a brand restaurant that always adds a new item to their menu and updates themselves frequently. To know whether McDonald’s is making good things or not, they need to hear from the customers. This is the reason the restaurant chain is conducting the survey.
MC Donald’s Customer Satisfaction Survey:
- A mobile device or computer with internet access.
- A valid receipt from McDonald’s with an invitation to take a survey.
- Ability to read and understand Spanish or English.
Steps to follow:
- Enter McDonald’s Customer Satisfaction Survey site at www.mcdvoice.com.
- Choose your preferred language.
- To begin the survey, enter the following information from your McDonald’s receipt: store number, KS number, date of visit, time of visit, order, and amount spent.
- Think about your most recent visit to McDonald’s and answer all survey questions based on your experience that day.
- Answer all questions candidly.
- When you finish the survey, you will receive a validation code that you can use to redeem the special offer printed on your receipt.
- Write the code you receive on your receipt and use it to redeem the offer. However, remember that the offer expires 30 days after receipt date, and is valid at participating McDonald’s. There is also a limit of one offer per person per visit. In addition, the offer may not be duplicated, sold, transferred, or transmitted electronically.